Shipping Information

Eco-Go-Pad Shipping Information

At Eco-Go-Pad, we are proud to offer our customers **FREE shipping** on all orders!

**Order Processing Times**:


Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, our processing times may extend up to 7 business days.

**Estimated Shipping Times**:


The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This time frame can vary depending on several factors, especially your location. Please see the estimated delivery times for your country of residence:

🇲🇽 **Mexico**: 8-13 natural days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, there may be unexpected customs delays that could extend the overall delivery time beyond what is stated above.

**Order Changes and Accurate Shipping Details**:


It is the customer’s responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or incorrect shipping details may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will email you within 3 business days to verify your shipping details. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at Costumer@eco-gopad.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this timeframe.

**Delayed Delivery**:


At Eco-Go-Pad, we understand the importance of receiving your order promptly, and we strive to ship all orders as quickly as possible. However, please be aware that there may be delays due to circumstances beyond our control.

Courier partners may experience unexpected delays during transit, such as severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that delay processing or shipment, such as product availability issues, address verification problems, or payment processing delays. We will notify you promptly if we encounter any issues that may cause a delay.

Please note that Eco-Go-Pad is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will keep you updated on your order status and provide assistance to resolve any issues that arise.

**Lost or Stolen Packages**:


We understand the frustration of lost or stolen packages during shipping. However, once a package is handed over to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at Costumer@eco-gopad.com, and we will do our best to assist you.

We recommend reaching out to the courier company directly to file a claim for lost or stolen packages. Most courier companies have a claims process, and they may require additional information from you to complete the process. We will also contact the courier on your behalf to follow up on the claim and provide updates.

Please note that Eco-Go-Pad is not responsible for lost or stolen packages during the shipping process, and these incidents fall outside our refund policy. However, we will do everything we can to assist you in resolving the issue. Depending on the situation, we may offer a replacement if the package is not found or delivered.

**Shipping Policy Changes**:


Eco-Go-Pad reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use Eco-Go-Pad products, customers indicate their acceptance of this Shipping Policy, including any modifications that may be made.

We encourage customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.